Advantages of Hosted Phone Systems for Australian Businesses

In Australia, the business communication landscape is being reshaped by the dominance of hosted phone systems, such as Hosted PBX (also called Cloud PBX, VoIP cloud phone system etc).
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In Australia, the business communication landscape is being reshaped by the dominance of hosted phone systems, such as Hosted PBX (also called Cloud PBX, VoIP cloud phone system etc). As highlighted by a 2023 report from Market Research Future, the projection for the hosted PBX market in Australia is to achieve a staggering $1.5 billion valuation by 2028. With the growing adoption rates, here’s a detailed insight into the compelling benefits of such systems: 


Integrated Communication Suite: Hosted phone systems, especially Hosted PBX, provide an integrated platform combining phone calls, web and video conferencing, and messaging. This consolidation empowers employees with streamlined communication processes. 


Robust Enterprise Telephone Framework: These modern phone systems come with an array of over 100 features. As businesses embrace them, they experience heightened productivity and feature sets, particularly in managing calls flow, messaging, custom messages and integrations. 


Cost-Efficient Call Plans: The financial impact is significant. Hosted phone systems can lead to up to a 50% reduction of a business’s monthly telecommunication spend. The broad adoption is evident in Australian SME market, with a 2023 survey revealing that 73% of these businesses either have or plan to integrate a hosted PBX system in the ensuing year. 


Centralised Management: Simplification is the mantra. Unified administrative portals streamline operational tasks, ensuring efficient call directives and user management. 


Intuitive Dial Plan Editor: With the visual dial plan editor, businesses can adapt call routing based on specific needs, elevating customer and staff experience. 


Collaborative Conferencing: Integrated video and audio-conferencing tools transform virtual interactions. Such capabilities ensure seamless connectivity and collaboration, regardless of location. 


Future-Ready Scalability: The versatility of hosted phone systems, such as their inherent scalability, stands out. As businesses grow (or downsize), their communication infrastructure can effortlessly evolve without substantial changes, or complexities. 


Reliability: Consistency is paramount. Providers ensure nearly uninterrupted services (ie. Over 99% uptime), making them a trusted platform for critical business communications. 


Optimised Bandwidth Consumption: Efficiency is evident in bandwidth consumption too. Certain systems use minimal internet bandwidth, especially during video engagements, a boon in areas with inconsistent internet connectivity. 


Round-the-Clock Support: Top-tier providers offer continuous support (ie. 24/7), a critical aspect for operational troubleshooting. 


Enhanced Messaging & File Transfer: Modern features such as messaging and document sharing streamline communication, both internally and externally, with SMS functionalities expanding outreach. 


Adaptable Work Framework: Hosted phone systems resonate with the flexible work culture of today. They facilitate seamless collaboration, irrespective of physical location and end point devices used (Desk Phones, Laptops, Tablets and Smartphones) 


Further illustrating the trend, a 2023 Frost & Sullivan report anticipates a 12.5% CAGR for the Australian hosted PBX market from 2022 to 2027. Additionally, IDC’s 2023 survey notes that 62% of Australian businesses aim to transition to cloud-centric phone systems in the next two years. Moreover, Gartner’s study in the same year underscores that hosted PBX systems are the frontrunners in the Australian cloud-based phone system sector, holding 55% of the market share. 


Profound advantages and evident market trends, hosted phone systems are becoming an indispensable part of Australia’s business communication landscape. They not only foster enhanced productivity but also promote adaptability, cementing their place in modern enterprises. 


At Telco Broker, we can assist and facilitate the process of choosing the best provider, product type and commercial agreements for your organisation, in order to be adequately compliant and to ensure that the phone system solution meets all other telephony and communications requirements for your staff, management and customers.   


We support customers in all major cities around Australia including Sydney, Melbourne, Brisbane, Canberra, Darwin, Perth, Adelaide and Hobart as well as all regional areas.

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