Contact Centre (CCaaS)

Are you considering implementing a new CCaaS solution for your business, but don’t know where to start? Telco Broker can procure quotes for contact centre and Unified Communications as a Service (UCaaS) options.

If you are looking for Contact Centre as a Service (CCaaS) options for your business, Telco Broker has partnered with the leading contact centre providers in Australia.

We can offer stand-alone contact centre solutions, as well as bundles that are sold by the vendor integrated with a phone system. Contact centre solutions have typically been quite expensive and geared to larger business, but modern solutions especially bundled offerings are very cost effective and affordable even for small business.

Provisioning has also typically taken months and months; some modern solutions can be deployed within 1 – 2 days with minimal disruption to your business.

If your business is considering implementing a new CCaaS solution but don’t know where to start, our team can take the time to understand your communications and data management requirements, and we can procure quotes for contact centre and Unified Communications as a Service (UCaaS) options. We have a team of CCaaS consultants who can walk through the process with you, to understand your requirements and make recommendations. 

Modern CCaaS solutions can provide the following functions and features:

  • Advanced phone system features and functionality
  • Management of contact centre agents and content
  • Agent supervision
  • Remote monitoring
  • Customer queues and groups
  • Inbound and outbound high volume call management
  • Campaigns, diallers, and auto diallers
  • Skills based routing
  • Location based routing
  • Integration into to CRMs and other business applications
  • Integration to voice service carriers
  • Integration to Microsoft Teams, WebEx, and other cloud-based PBX platforms
  • Omni channel communication including
    • Voice, SMS, email, social media, chat, video
  • AI (Artificial Intelligence)
    • Transcription
    • Caller sentiment
    • Advanced call routing
  • Call management, analytics, recordings
  • CX (Customer Experience)
  • NPS (Net Promoter Score)

If you are in the market for a contact centre solution or would like to improve your customer experience by providing your staff and help desk agents access to customer information more efficiently, the team at Telco Broker help you select the right solution for your business. We can provide you multiple quotes for different types of technologies and set-ups suited to your budget and business requirements.

Telco Broker has delivered telecommunications and contact centre solutions to hundreds of businesses all over Australia, across Sydney, Brisbane, Melbourne, Hobart, Adelaide, Canberra, Perth, Tasmania, Queensland, New South Wales, Victoria, Western and South Australia.

Call Telco Broker for an obligation free consultation, we can tailor our service to suit your needs.