As technology evolves, companies are increasingly reliant on their phone system to not only work, but to enable their business to be more productive, enable  and give better customer service Telco Broker specialised in helping companies implement these systems which not only ensures seamless connectivity but also provides a myriad of benefits that contribute to enhanced productivity and operational efficiency. 

Managed Phone System as a Service (often denoted as managed PBX or hosted PBX) provides businesses with a cloud-based telephony solution where the provider manages the maintenance, updates, and infrastructure. Telco Broker is dedicated to matching you with the right provider for your business’s needs. 

Here is a list of benefits that highlight the many reasons why adopting a managed phone service could be of benefit to your business. 

Cost Savings  

One of the primary advantages of opting for a managed phone system service (MPaaS) is the potential for cost savings. Typically, there are lower upfront costs compared to traditional phone systems. Businesses also save on maintenance and upgrade costs as these are handled by the service provider. 

With a managed phone system service, businesses can benefit from a predictable monthly subscription model, eliminating the need for large capital expenditures, which allows for better budgeting and financial planning. 

Scalability and Flexibility 

In a dynamic business environment, scalability is paramount. MPaaS solutions provide the flexibility to scale up or down according to the changing needs of the organisation. Whether you’re expanding your workforce or downsizing, a managed phone system allows for seamless adjustments, ensuring that your communication infrastructure aligns with your business growth. This flexibility also ensures that you only pay for what you use.  

Advanced Features and Functionality 

Managed phone systems often come bundled with a suite of advanced features that go beyond traditional phone systems. These may include voicemail-to-email transcription, video conferencing capabilities, auto-attendants, call queues, and CRM integration and assimilation with other business applications.  

Many managed phone systems can integrate seamlessly with other business tools, like customer relationship management (CRM) systems or team collaboration platforms. These additional functionalities and tools can empower your business’s ability for enhanced collaboration, communication, and overall workflow efficiency. Telco Broker can match you with a provider that offers the features and functionalities your business needs. 

Simplified Management 

Another benefit of a managed phone service is you have access to a centralised web-based dashboard. This means you can easily manage features, monitor usage, and view analytics without needing technical expertise.  

Reliability, Redundancy and Uptime 

Managed phone systems typically operate on robust and redundant infrastructure, minimising the risk of downtime. Managed phone system service providers often come with service level agreements (SLAs) that guarantee uptime.  

Redundancies built into cloud infrastructure also ensure that services remain online even if a particular server or data centre faces issues they often have backup systems and data centres, ensuring that even in the event of a hardware failure or network issue, your communication channels remain operational. This high level of reliability is crucial for businesses that rely heavily on continuous communication. 

Disaster Recovery 

In the event of local outages or disasters, your managed phone service provider can organise for calls can be rerouted to other locations or mobile devices, ensuring business continuity.  

Expert Support and Maintenance 

With MPaaS, businesses can offload the burden of managing and maintaining their phone systems. Providers offer technical support, ensuring that any issues are addressed promptly. This support often extends beyond typical business hours.  

Having this expert support to handle updates, troubleshoot issues, and ensure optimal system performance, allows your internal IT teams to focus on more strategic initiatives rather than routine maintenance tasks. 

Security and Compliance 

Security is a top priority in today’s digital landscape. MPaaS providers invest in robust security measures, including encryption, fraud detection and authentication protocols and regular security audits to safeguard your communication data. Additionally, many providers adhere to industry-specific compliance standards, ensuring that your business remains in compliance with regulatory requirements. 

Remote Work Enablement 

The rise of remote working has made the flexibility to connect from anywhere a necessity. Managed phone systems (MPaaS) solutions are well-equipped to support remote work scenarios, providing employees with the tools they need to communicate effectively, whether they are in the office, at home, or on the go. Employees can make and receive calls from anywhere, using various devices like smartphones, tablets, or laptops, making it perfect for remote work scenarios 

Routine Updates and Upgrades 

In today’s market technology evolves rapidly, and with MPaaS, businesses can benefit from regular updates and upgrades without the hassle of managing these processes internally. The service provider will handle updates and patches, ensuring your business always has access to the latest features and security measures without manual intervention.  

Environmental Benefits 

Managed phone systems (MPaaS) eliminate the need for on-premises PBX hardware and associated infrastructure. Traditional phone systems require physical hardware, leading to increased manufacturing and, eventually, electronic waste. With MPaaS, the reliance on physical equipment is minimised, reducing the environmental impact of manufacturing and disposal. 

Energy Efficiency 

On-premises phone systems often require dedicated spaces for servers and hardware, which consume significant amounts of energy for cooling and maintenance. MPaaS providers typically operate in energy-efficient data centres, optimising resource usage and reducing the overall energy consumption associated with telephony infrastructure, which means savings on your energy bills. 

Ultimately, a managed phone system (MPaaS) as a service offers businesses a way to modernise their communication infrastructure, improve flexibility, and manage costs more effectively, all while benefiting from the provider’s expertise and support.