Aged Care and Home Care Organization

Problems and Requirements (Current Situation)
– Technical problems with on premise NEC phone system
– Billing issues with current telco provider
– Poor support by incumbent IT support company
– Overcharged and charged for services they didn’t even use
– Poor data speeds
– Frequent Email and hosting issues

 

Suggestions, Recommendations and Solutions
– Deployed a business grade internet service
– Utilized existing phone system and converted to VoIP
– Reduced costs by about 25% on inbound and outbound fixed voice services
– Eliminated unnecessary telco services
– Fixed technical phone system issues
– Introduced more valuable ways of utilizing the current infrastructure
– Installed cabling
– Eliminated redundant services and hardware
– Introduced a proactive IT managed services model
– End-to-end project and vendor management
– Deployed website management service for proactive support and maintenance, and improved security levels
– Created total peace of mind and 1 point of contact for all telco, IT, and web requirements

 

Outcomes and Results
After implementing the recommended solutions, the Home Care company saw significant improvements in their telco services and IT infrastructure. The business-grade internet service resolved the poor data speed and email and hosting issues. By utilizing the existing phone system and converting to VoIP, the company was able to reduce costs by 25% on inbound and outbound fixed voice services. The redundant services and hardware were eliminated, and more valuable ways of utilizing the current infrastructure were introduced. The technical problems with the phone system were resolved, and the company introduced a proactive IT managed services model that provided total peace of mind with one point of contact for all telco, IT, and web requirements. Finally, the website management service was deployed, which provided proactive support and maintenance, improved security levels, and enabled better lead generation. Overall, the Home Care company was able to operate more efficiently and effectively, saving money, and providing better service to their clients.

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