Overview

By implementing these cost-effective and support-focused solutions, the engineering and testing company successfully addressed its telecommunications challenges. Upgraded their internet speeds, got more competitive mobile pricing, and a new hosted PBX system that transformed their communication capabilities.

 

This optimised setup not only enhanced their current operations but positioned them for future growth and innovation in a digitally driven market.

 

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Problems and Requirements 

Technical Issues with NEC Phone System

Frequent malfunctions in their on-premise NEC phone system hindered reliable communication.

Billing Issues with Telecommunications Provider

The company experienced overcharges and was frequently billed for unused services.

Poor IT Support

Insufficient support from their current IT support provider led to unresolved technical issues.

Slow Data Speeds

The slow data speeds negatively affected their productivity and efficiency.

Frequent Email and Hosting Issues

Recurring email and hosting problems caused interruptions in daily operations.

The Home and Aged Care provider required a cost-effective solution that would streamline its IT and telecommunications infrastructure, reduce their expenses, and improve their overall service quality.

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cloud business internet

Solutions and Recommendations 

Following an in-depth assessment, several targeted solutions were implemented to address the company’s technical challenges:

Upgrade to a Business-Grade Internet Service

We enhanced their data speeds and stabilised their network connectivity, addressing all of their productivity-impacting issues.

VoIP Integration with Existing Phone System

We converted the NEC system to a VoIP phone system, enabling smoother communication and achieving them a 25% savings on all inbound and outbound voice services.

Telco Cost Optimisation

We conducted a telecommunications audit to eliminate any unnecessary telco services, which helped reduce their costs and simplify their billing.

Technical Fixes for Phone System

We resolved the NEC phone system’s persistent technical issues, enhancing their system reliability and functionality.

Infrastructure Optimisation

We identified opportunities to maximise existing infrastructure value, installed necessary cabling, and eliminated all redundant services and hardware.

Proactive IT Managed Services

By establishing a proactive IT managed services model, they now receive preventive maintenance and ongoing support for reliable system performance.

End-to-End Project and Vendor Management

We provided seamless project coordination and vendor management, ensuring efficient execution and project alignment.

Website Management Service

We deployed a proactive website management service, improving their security, reducing downtime, and optimising the company’s lead generation.

 

Outcomes 

The implementation of these solutions brought significant improvements in the Home and Aged Care company’s telco and IT services:

Enhanced Data Speed and Connectivity: The business-grade internet service boosted their data speeds, resolving previous connectivity and email hosting challenges.

Cost Savings and Efficiency: By converting their old NEC phone system to VoIP and eliminating any redundant services, the company achieved a 25% reduction in their telco costs, contributing to substantial annual savings.

Infrastructure Optimisation: Through the elimination of unnecessary hardware and maximised infrastructure use, the company benefited from smoother operations and reduced maintenance needs.

Streamlined Support and Security: The proactive IT managed services model provided a single point of contact for all IT, telco, and web needs, simplifying issue resolution and delivering peace of mind.

Website Management Service Upgrade: Enhanced security, reduced downtime, and improved the company’s online presence for lead generation.

business internet switch
cloud business internet

Summary 

The Home and Aged Care company’s optimised IT and telco infrastructure has led to measurable improvements in operational efficiency, cost management, and service quality. With a unified, proactive IT and telecom support model, the company enjoys a robust, reliable technology framework that supports its growth and service objectives.

The Home and Aged Care provider is now well-positioned to deliver enhanced connectivity, security, and efficiency for its clients, setting a solid foundation for future growth and connectivity.