Overview
A civil engineering and construction company was facing operational challenges with their outdated on-premise Panasonic phone system. Calls were often diverted to the director’s mobile, leading to missed calls and inconveniences, particularly for staff working remotely.
The company also required an upgrade to their current internet router and switch, their accountant strongly advising that any new solutions should not increase costs. Additionally, the company was receiving poor support from their current telco providers, and their external IT manager suggested they look for a better supplier to improve their current services.
Problems and Requirements
The company required a telecommunications provider that could deliver a cost-effective, updated solution to meet their current and future business needs.
Key requirements included:
- A robust phone system that would support seamless remote work.
- An internet solution with enhanced speed, failover and reliable Wi-Fi coverage.
- Improved vendor support to reduce downtime and address technical issues promptly.
- Minimal increase in costs, aligning with their accountant’s directive to maintain financial efficiency.
Solutions and Recommendations
To address these needs, the company engaged Telco Broker to explore suitable options in the market. Following an in-depth review, we identified an ideal solution that combined a high-speed internet provider with a cloud-based phone system to meet their requirements.
Improved Internet Speed: The new solution increased their internet speed and improved their Wi-Fi experience, ensuring that staff could work and operate from home with ease.
New Cloud-Based Phone System: The cloud-based phone system provided a cost-effective solution that allowed staff to work remotely while reducing monthly telco billing costs.
Improved Support: The chosen providers also offered improved support, including remote and onsite availability, 24/7 support, and self-management and web admin tools. Training and implementation were also completed onsite, resulting in a smooth changeover process with minimal disruption to the team.
Outcomes
The civil engineering and construction company was extremely satisfied with their new telecommunications solution, which provided a cost-effective and modern telco service that met their all their requirements.
Summary
The company recommends that other businesses facing similar challenges engage a telco broker to assist in identifying suitable products and services in the market.
The use of a telco broker ensures that businesses can find the right solution to meet their requirements, reduce costs, and improve their support, all while minimising downtime and disruption during the implementation process.