A non-profit organisation was encountering significant challenges with its existing communication system. Frequent service disruptions, high bills, and outdated technology were hindering efficient operations.
With the added need for remote capabilities, the organisation sought a solution that would both enhance communication and reduce overall costs.
The non-profit organisation’s issues included:
The organisation’s existing communication provider was costly and offered limited support, which strained resources and delayed issue resolution.
Inefficiencies in call logic, IVR (Interactive Voice Response), and welcome messaging complicated the call experience for clients and impacted their organisational professionalism.
To facilitate flexible work arrangements, especially in response to the COVID-19 pandemic, the organisation required a solution that would enable employees to work from home seamlessly.
The non-profit was seeking a modern, cost-effective system to streamline their communications, improve call management, and enable remote functionality.
Telco Broker performed a thorough review of their existing services and challenges, a leading PBX solution was deployed which, delivered several transformative results:
The new PBX system reduced their monthly expenses by 45%.
The updated solution improved their IVR system, optimised their welcome messages, and restored optimal functionality to all handsets, enabling smoother and more efficient communications.
The PBX system included mobile app access, allowing employees to take desk phones home. This flexibility was invaluable during the pandemic, ensuring seamless operations even from remote locations.
By implementing a streamlined, cost-effective PBX solution, the non-profit organisation successfully enhanced their communication infrastructure, reduced their monthly and annual expenses, and gained remote work flexibility.
The project highlighted the value of a modernised communication system, positioning the organisation for continued success and operational resilience.
The organisation highly recommends that other non-profits facing similar communication challenges consider upgrading to a more current PBX solution. This upgrade not only achieved substantial cost savings but also enhanced their operational efficiency, providing a more effective and reliable communication system. Furthermore, it allowed the organisation to adapt quickly to remote work requirements, enabling staff to continue to serve their community without disruption.