Overview

A non-profit organisation was encountering significant challenges with its existing communication system. Frequent service disruptions, high bills, and outdated technology were hindering efficient operations.

With the added need for remote capabilities, the organisation sought a solution that would both enhance communication and reduce overall costs.

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Problems and Requirements 

The non-profit organisation’s issues included:

High Costs and Poor Support

The organisation’s existing communication provider was costly and offered limited support, which strained resources and delayed issue resolution.

Outdated Call Management

Inefficiencies in call logic, IVR (Interactive Voice Response), and welcome messaging complicated the call experience for clients and impacted their organisational professionalism.

Remote Work Capability

To facilitate flexible work arrangements, especially in response to the COVID-19 pandemic, the organisation required a solution that would enable employees to work from home seamlessly.

The non-profit was seeking a modern, cost-effective system to streamline their communications, improve call management, and enable remote functionality.

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Solutions and Recommendations 

Telco Broker performed a thorough review of their existing services and challenges, a leading PBX solution was deployed which, delivered several transformative results:

Significant Cost Savings

The new PBX system reduced their monthly expenses by 45%.

Enhanced Call Management

The updated solution improved their IVR system, optimised their welcome messages, and restored optimal functionality to all handsets, enabling smoother and more efficient communications.

Remote Work Support

The PBX system included mobile app access, allowing employees to take desk phones home. This flexibility was invaluable during the pandemic, ensuring seamless operations even from remote locations.

Outcomes 

By implementing a streamlined, cost-effective PBX solution, the non-profit organisation successfully enhanced their communication infrastructure, reduced their monthly and annual expenses, and gained remote work flexibility.

The project highlighted the value of a modernised communication system, positioning the organisation for continued success and operational resilience.

 

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Summary 

The organisation highly recommends that other non-profits facing similar communication challenges consider upgrading to a more current PBX solution. This upgrade not only achieved substantial cost savings but also enhanced their operational efficiency, providing a more effective and reliable communication system. Furthermore, it allowed the organisation to adapt quickly to remote work requirements, enabling staff to continue to serve their community without disruption.