Is Your Organisation Having Issues with MS Teams Calling?
While Microsoft Teams is a staple for business communication, offering chat, collaboration, and calling features, many organisations are facing ongoing issues with MS Teams Calling, such as poor call quality, frequent dropouts, and integration challenges with existing phone systems. If your business relies on smooth communication, these disruptions can negatively impact your productivity, customer service, and internal collaboration.
We explore some of the most common issue we know businesses are experiencing with MS Teams Calling, some alternative solutions, and how Telco Broker can help you find the right communication setup tailored to your needs and budget.
Common Issues with MS Teams Calling
While Microsoft Teams Calling is a powerful tool, it’s not without its drawbacks. Here are 5 of the most common problems businesses face:
1. Call Quality & Reliability Issues
Many users report inconsistent call quality, including delays, echo, and dropped calls. This can be due to network bandwidth limitations, Microsoft’s cloud server congestion, or poor integration with third-party telecom providers.
2. Complex Licensing & Costs
MS Teams Calling requires additional licensing and service plans beyond your standard Microsoft 365 subscription. If your business has a large workforce, these additional costs can quickly add up. In addition to that, navigating Microsoft’s licensing structure can be confusing and time-consuming.
3. Limited PBX Functionality
While MS Teams can function as a cloud-based phone system, it lacks numerous advanced PBX (Private Branch Exchange) features that many businesses need in today’s marketplace, such as detailed call routing, queue management, and advanced voicemail customisation.
4. Integration Challenges
If your organisation uses other VoIP or PBX systems, integrating them with Microsoft Teams Calling can be cumbersome and challenging. Many businesses are experiencing ongoing compatibility issues and requiring additional hardware or software workarounds to ensure seamless functionality, which can also become costly.
5. Dependence on Microsoft’s Cloud Services
Since MS Teams Calling operates entirely on Microsoft’s cloud infrastructure, any downtime or outages on their end can directly impact your ability to make and receive calls and essentially run your business. Any organisations that depend on high availability and minimal downtime may need to seek a more reliable alternative.
Alternative Solutions to MS Teams Calling
If your organisation is struggling with MS Teams Calling, there are several alternative communication solutions that can offer better reliability, flexibility, and cost-efficiency.
Cloud-Based VoIP Systems
Cloud-based VoIP (Voice over Internet Protocol) solutions provide businesses with high-quality voice calling, advanced call management features, and seamless integration with existing workflows.
SIP Trunking for Hybrid Systems
If your business already has an on-premise phone system, SIP Trunking (Session Initiation Protocol) allows you to connect it to a VoIP network, improving your call quality and reducing costs without overhauling your entire phone system.
Unified Communications as a Service (UCaaS)
UCaaS platforms combine voice, video, messaging, customer engagement tools, and collaboration into a single cloud-based solution. These services often provide better performance and integration options than Microsoft Teams Calling.
There are a wide range of providers and options to suit every business large or small.
On-Premise or Hybrid PBX Solutions
For businesses requiring full control over their telephony systems, an on-premise or hybrid PBX system provides advanced call handling, high security, and integration flexibility.
Telco Broker Can Help You Find the Right Solution
If MS Teams Calling is no longer meeting your business needs, we can help you transition to a better communication system that aligns with your goals and budget. Here’s how:
System Audit
Our team will analyse your current system as well as your current business telecommunication requirements and identify the best VoIP or PBX solution to enhance call quality, efficiency, and cost-effectiveness.
Integration & Migration Services
Our expert team can ensure a smooth transition from MS Teams Calling to your new system, handling everything from number porting to system configuration.
Ongoing Support & Maintenance
We provide ongoing dedicated local support, training, troubleshooting, and updates to keep your communication system running at peak performance, even after we have you up and running.
Cost Optimisation & Vendor Management
Telco Broker’s brokerage service, helps you negotiate the best service and deals, ensuring you eliminate any unnecessary costs, and your business gets the best value and functionality from your telecommunication solutions.
While MS Teams Calling has worked for many businesses, with today’s evolving technology and customer demands, it may not be the best fit for every organisation. If your business is experiencing call quality issues, licensing frustrations, or limited features, it’s time to explore alternative solutions.
Telco Broker is here to help you find a more reliable, cost-effective telecommunication system that fits your specific needs.
Call us on 1300 978 073, to book your complimentary review or get in touch with us for more information.
If you are interested in becoming a Telco Broker ‘Referral Partner’ and getting paid commissions whilst your clients are supported by industry leaders in the telecommunications space, call us on 1300 978 073 to register.
Our Valued Clients
If you’re unhappy with your current Telecommunications Services, contact us for a free quote, and let Telco Broker help you discover the best Telco solutions tailored for your business.
Don’t pay more than you should for a service that isn’t providing what you need. Telco Broker’s expert consultants can save you time and money and present a number of more suitable options for your business’s needs.
Telco Broker has helped hundreds of businesses throughout Australia with their Telecommunications Services across Sydney, Brisbane, Melbourne, Adelaide, Perth, Canberra, Hobart and Darwin. Give the team at Telco Broker a call on 1300 978 073. The initial consultation is free!