It is recommended to review your telecom systems annually, or when:

• Expanding locations
• Introducing new services (e.g., Telehealth)
• Experiencing performance issues
• Renewing contracts

Regular reviews ensure systems remain cost-effective and aligned with your evolving business needs.

A high-performing pharmacy phone system should include:

• Call queues and auto-attendants
• Voicemail-to-email functionality
• Mobile and remote access
• Secure VoIP with encrypted voice traffic
• Call recording and transcription (for quality and compliance)
• Integration with pharmacy systems

These features improve workflow efficiency, reduce missed calls, protect patient data, and help maintain patient service standards.

Managed solutions ensure:

• Regular software and firmware updates
• Secure configuration of VoIP and network systems
• Ongoing monitoring for vulnerabilities or unusual activity
• Proper authentication and access controls

This reduces the risk of data breaches, downtime, and compliance issues, which are all critical in healthcare environments.

Keeping your pharmacy secure, should be a priority, we work with leading security technology providers to design and implement customised solutions for your pharmacy, including:

High-Definition CCTV Cameras – Get clear, real-time monitoring of your premises during and after hours

Remote Monitoring and Mobile Access – Stay connected with 24/7 access from your phone or computer

Access Control Systems – Manage who enters your pharmacy with key cards, PINs, or biometric systems

Alarm Systems and Intrusion Detection – Safeguard your premises against unauthorised entry and theft

Video Analytics – AI-powered insights for smarter, proactive security management

Whether you need a single-site installation or a multi-location enterprise system, we can deliver solutions that scale with your pharmacy.

Telco Broker acts as an independent, vendor-agnostic advisor that helps pharmacies:

• Assess your current systems and identify gaps
• Gather business and operational requirements
• Source competitive quotes from multiple providers
• Recommend best-fit solutions based on budget and needs

This ensures pharmacies receive the right solution.

Going direct can limit you to one provider’s offering. Telco Broker compares multiple carriers and technologies on your behalf, ensuring you get:

• Better pricing and terms
• Customised solutions
• Independent advice
• Reduced procurement complexity

We also eliminate the need for your internal teams to manage multiple vendors or contracts.

Yes, we can review current spend, identify inefficiencies, and negotiate with providers to optimise pricing. We can also consolidate your services and billing, improving your visibility and cost control.

Deployment typically involves:

• Selecting and provisioning phone systems and internet services
• Installing hardware and configuring software
• Setting up call flows, routing and integrations
• Testing performance and reliability

Telco Broker coordinates the entire rollout, ensuring a smooth transition with minimal disruption to operations.

Our ongoing management typically covers:

• Monitoring performance and uptime
• Managing billing and service changes
• Troubleshooting issues and coordinating fixes
• Reviewing usage and optimising services
• Conducting periodic audits

This ensures systems remain efficient, secure, and aligned with your business needs and growth.

Telco Broker acts as a single point of contact for all your telecom services, handling:

• Vendor communication and escalation
• Service upgrades and changes
• Contract management
• Warranty and hardware support
• Billing reviews and reporting

This removes the burden from pharmacy staff and ensures consistent service quality.

Managed solutions provide scalability, reliability, and access to the latest technologies, helping pharmacies:

• Improve customer experience
• Handle increased call volume
• Support digital services
• Maintain compliance
• Reduce operational risk

Telco Broker provides a complete, end-to-end service across:

• Strategy and consultation
• Procurement and vendor management
• Deployment and implementation
• Ongoing optimisation and support

This ensures your pharmacy has reliable, secure, and cost-effective voice and connectivity systems, without the complexity of managing it in-house.

We offer the latest conferencing technology and hardware to deliver tailored solutions for your pharmacy’s needs. Whether you need a new system for telehealth services or need to upgrade your existing setup. Given the strict Australian compliance laws our solutions offer:

End-to-End Encryption – Solutions which connect to verified telehealth software

Network Security – Including encrypted connections and protection mechanisms such as screen locks, MFA password management, and biometrics.

Strict Recording Permissions – to control how a patient’s information is treated and stored

Patient Privacy – Integration with patient identification and verification tools

Telco Broker’s managed print services help Australian pharmacies streamline one of their most overlooked operational costs; printing and document handling. We provide business grade printers, automate your supply management (like toner and maintenance), and optimise usage across locations, pharmacies can reduce waste, improve uptime and gain better visibility over costs. Instead of dealing with multiple vendors, unexpected breakdowns or inefficient devices, everything is proactively managed on your behalf. Click here to find out more.