Telco Broker understands the importance of ensuring your telecommunications infrastructure and services, whether it be your fixed lines, VoIP, Internet, or mobile fleet are working optimally is crucial for the ongoing operation of any business regardless of its size, number of staff or industry vertical. 

Only spending what you need to on your Telco is equally important, why would you pay more for services unnecessarily, when that money can be invested in improving the technology and processes elsewhere in your business? However, a lack of market awareness or time to do proper research can result in your business getting a raw deal from your incumbent telecom provider. 

A telecommunications broker such as Telco Broker is here to assist you in reviewing your telco. We provide you with access to our team of telecommunications experts who are up to date on not only the latest technology trends, but also which providers are the most competitive and which ones can provide the best service and support, as these parameters can change from year to year based on market forces and acquisition. 

Engaging a telecommunications broker or consultant, like Telco Broker could play a valuable and ongoing part in your business. Here are 10 reasons why you should consider engaging a telecommunications broker or telecom consultant for your business. 

#1 Access to Industry Expertise 

A reputable telecom broker or consultant has years of experience working with various telecommunications organisations in different capacities, whether it be as engineers, consultants, managers or in sales. 

Having access to such expertise during your next Telecom review will put your business in a better place to make informed decisions and not be subjected to a sales pitch by a salesperson. Your broker will be able to make recommendations on what technology you should consider, how you could adjust your usage, and put forward the right vendor/s for your needs. 

The other benefit of using a service like Telco Broker is that we are not on your payroll; your existing staff either in IT or procurement aren’t spending their time doing the analysis, and you can use your consultant or broker on an ad hoc basis whenever you require assistance. 

#2 Proactive Support and Advice Throughout the Pre-Sales Process 

Telecommunications brokerage isn’t just a one-off engagement, your broker should aim to establish a long-term business relationship with you and your organisation, by providing thought leadership and guidance from the very first meeting, throughout the selection process and over the length of your contract term.  

Assisting you with any ad hoc projects that arise, ongoing audits, bill reviews and advice when it comes to procuring new services, as the market forces and technology is constantly changing. 

#3 Connecting You with the Right Vendors 

When you’re running a business, there is nothing worse than when your telecom provider offers you a good price and great savings, but their customer service and support is terrible. They take forever to deploy, you are experiencing billing issues, or the service quality is just not up to scratch, and you don’t know who to turn to for support. 

A good telecommunications broker will partner with you and be able to inform you of the advantages and pitfalls of each vendor, they will have experience with working with those vendors, ensuring to only connect you with the right provider that is going to suit your business. A good telecommunications broker like Telco Broker can inform you of the pros and cons of and what to look out for from each carrier if you ask. 

#4 Providing You with All the Information You Need to Make an Informed Decision 

Your decision making will be based on the proposals you are provided from multiple carriers. A good telecommunications broker will have canvased the market to understand the strengths and weaknesses of multiple carriers and vendors. 

Based on your requirements, they can go to market and obtain proposals and pricing from their network of vendors. They have strong relationships within each organisation and have access to pricing otherwise unavailable to the general public. 

This can be a huge time and cost saver for your business, especially when you’re assessing different services and solutions from multiple vendors. In some cases, your telco broker could save you between 20 – 40% of your total spend. These savings could be even more significant if your business is currently on an outdated plan or you’re paying for services you don’t need. 

#5 No Pressure to Sign 

A telecommunications broker, like Telco Broker is not burdened with unrealistic sales quotas, or the pressure to push a single product or service, as we have access to a wide network of vendors and numerous different options.  

Our role is to present all the options and their benefits, to empower you to make an educated decision. Our expert consultants have years of experience brokering deals of all sizes from small businesses to SMEs, right through to large corporations, and we work in the best interests of your business and ensure that you are procuring the right services and technology. 

#6 Post-Sale Implementation Support 

Have you ever signed up for a Telecom related service and had some technical issue once the service was deployed? It could have been a porting issue, a router configuration problem, or just some gremlin that the provider can’t diagnose?  

If the provider you have chosen is not proactive in helping you solve the problems, you could be stuck. Telco Broker, provides ongoing service and can assist you with everything from the deployment process, to escalating issues and troubleshooting, meaning your problem gets resolved much quicker. If the issue is more serious, Telco Broker has technical and IT teams that can assist with further trouble shooting. 

#7 Ongoing Service and Support 

A common statistic is that 5-10% of telecommunications costs for an average business is spent on services the business isn’t using or doesn’t need. Your Telco Broker consultant can assist you with ongoing audits and periodic reviews of your services, to continually add value to your business.  

The other benefit apart from just assisting you with standard telecommunications services, such as mobiles, fixed lines, data / internet, VoIP, your telco broker should be able to help you with strategies around audio, video and web conferencing, or any other technologies that are available on the market that can assist you with your business productivity. 

#8 Technology Advisory and Project Work 

If your business is looking to grow and expand, whether it be opening a new office, an acquisition, you need to consolidate your telecommunications assets or deploy new services. A telecommunications consultant like TelcoBroker can manage that work on your behalf, provide solutions and options for each site or scenario, to remove the burden off your in-house IT team, and act as an extension of your technical and procurement team.  

Our expert consultants can also provide a project management function and assist with the procurement of additional services related to the telco work, e.g., engage third-party providers (e.g., a cabling company or a network engineer) to assist you with the implementation. 

#9 It’s More Cost Effective Than You Think! 

In most cases your telco broker will receive a commission from the telecom company, meaning that you may not even be charged for their time if you sign up with one of their recommendations. 

#10 Absolutely No Risk Involved 

An initial engagement with a telecommunication broker or consultant should be complimentary. You can then decide if they are a right fit for your business and if the brokerage company understands your requirements and the outcomes you are trying to achieve. Once all the options are presented you are under no obligation to sign and are free to make your own decision. 

When it comes to finding the right telecommunications solutions for your business, being able to leverage off the experience and advice of a reliable telecommunications broker or consultant, like Telco Broker can be highly beneficial for any business big or small.