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With the announcement that the Mitel MiVoice Phone System is approaching its end of life (EOL), it’s a good time to start preparing for the future to understand what your options are.

As we look back at the year that was, here’s our top picks of the biggest technological developments of 2023.

Looking to maximise savings on your business mobile plans? Telco Broker will provide you a free quote with the best deal and service for your business.

Unhappy with your current Business WiFi and internet provider? Telco Broker will provide you a free quote and find you the best deal and service for your business.

Unhappy with your current hosted phone provider? Telco Broker will provide you a free quote and find you the best deal and service for your business.

Looking to upgrade your business internet? Telco Broker can provide you a free consultation and find you the best deal and service for your business.

Wi-Fi connection stands as a cornerstone of daily operations. The luxury of wireless internet access offers employees the flexibility to work from various locations within the office space, maintaining productivity without the restraint of wires.

In today’s digital age, where almost every aspect of business operations relies on internet connectivity, investing in high-quality internet services is not just a luxury but a necessity for maintaining efficiency, fostering growth, and staying competitive.

Unified Communications as a Service (UCaaS) integrates multiple communication and collaboration tools into a single platform.

Contact centres, which facilitate interactions between businesses and their customers, have undergone significant transformations due to technological advancements. Whether they are expensive or suitable for small and medium-sized businesses (SMBs) in Australia depends on various factors. 

A Telco Broker plays a pivotal role in assisting large businesses, especially those with multi-site operations, in reviewing and optimizing their fibre internet access networks.

Changing telecommunications providers can be a complex process, riddled with numerous challenges.

Microsoft Teams calling, an integral part of Microsoft’s collaboration suite, offers phone system capabilities that enable calls through Teams.

Artificial Intelligence (AI) holds transformative potential for contact centres and phone systems.

The question of whether a business requires a physical handset in their phone system and contact centre has become increasingly relevant with the advent of modern communication technologies.

Engaging a Telecommunications Consultant can be instrumental for businesses aiming to optimize their communication infrastructure.

Managed Phone System as a Service (often denoted as managed PBX or hosted PBX) provides businesses with a cloud-based telephony solution where the provider manages the maintenance, updates, and infrastructure.

Using a telco broker can be a game-changer when reviewing and deciding on telecommunications services.

A mobile app softphone can significantly benefit various industries by offering a flexible and seamless communication solution that isn’t bound by physical location.

The National Broadband Network (NBN) is Australia’s wholesale, open-access data network project, which includes a variety of technology types, one of which is fibre.

Australian businesses, much like businesses globally, often face challenges with their phone systems and telecommunications providers.

Remotely managed access points (often referred to as cloud-managed access points) represent a significant shift in how businesses and institutions deploy and manage Wi-Fi networks.

In telecommunications, the introduction of cloud-based phone systems marked a significant leap forward. The system, which leverages the internet to make calls instead of traditional phone lines, has offered businesses unparalleled flexibility and scalability.

The National Disability Insurance Scheme (NDIS) in Australia aims to support individuals with disabilities, and for NDIS providers, efficient communication is paramount.

With the evolution of cloud technology, businesses now have access to feature-rich, cloud-based contact centres, designed to elevate these experiences, improve sales, and unearth critical insights.

Unified Communications as a Service (UCaaS) is at the forefront of seamlessly integrating various communication tools and services into one unified solution.

In Australia, the business communication landscape is being reshaped by the dominance of hosted phone systems, such as Hosted PBX (also called Cloud PBX, VoIP cloud phone system etc).

The forefront of this evolution is cloud communications technology. By moving away from traditional telecommunication systems and embracing the power of the cloud, Australian businesses are experiencing growth, flexibility, and innovation.

PCI (Payment Card Industry) compliant call recording refers to the practice of recording and storing telephone conversations in a manner that aligns with the security standards and requirements set forth by the Payment Card Industry Data Security Standard (PCI DSS).

A technology fund, also known as a tech fund or technology fund, in the context of telecommunications agreements, refers to a specific allocation of funds set aside by a telecommunications provider or vendor to support and enable the implementation of technology-related solutions and upgrades for a business or organization.

In the ever-evolving world of telecommunications, having access to a diverse range of products, services, and reputable brands is essential for businesses aiming to stay competitive and meet their unique communication needs.

MDM stands for Mobile Device Management. It refers to a set of tools, technologies, and processes used to manage, secure, and monitor mobile devices, such as smartphones, tablets, and laptops, within an organization.

When it comes to mobile providers, many businesses in Australia have grown frustrated with the limitations and drawbacks of dealing with large major carriers (3 main mobile network carriers).

When it comes to managing your business’s telecommunications services, finding the right solutions can be a challenging task.

Are you tired of dealing with multiple communication channels, but not having a single, consolidated view of customer interactions?

Are you looking to optimise your business telecommunications and data networks?

 In a Contact Center (CC), Customer Experience (CX) pertains to the overall impression a customer has of their interactions with a company or brand, particularly during their interactions with customer service representatives.

Telco Broker offer one of the best and most flexible Referral Programs in Australia for Telecommunications and Internet services.

Are you in the process of reviewing business phone system quotes from various telecommunications providers?  Perfect.  Here are some of the top ten Voice Over IP (VoIP) trends to consider before choosing the ideal phone system for your business.

At TelcoBroker we specialise in helping Australian Businesses with Business Telecommunications services! We understand that there is no one size fits all approach to the communications requirements for a business, therefore it is unrealistic to be able to source all of your services from one vendor.

If you aren’t aware, Microsoft will be shutting down the Skype for Business platform as of the 31st July, 2021. Microsoft recommends that you transition over to Microsoft Teams.

At TelcoBroker giving Telecommunications Advice and recommendations on Telco Services and vendors are a core part of our business. We work with businesses of all sizes to understand their Telecommunications and Communications needs, and then structure our consulting services based on your requirements.

Is your business having Telecommunications problems and don’t have the resources internally to find a resolution? The team at TelcoBroker specialise in helping Australian businesses solve a range of Telecommunications related issues whether they be technical, commercial or financial.

Does your business utilise an MPLS network? Are you looking for a suitable alternative which can potentially cut down on costs but still have a network that is secure, flexible, with strong uptime and resilience, maintain Quality of Service (QOS) and ideally able to be self-managed? With the advent of SD-WAN technology, all of this could be a reality.

Does your business have a telecommunications strategy in place? Are you having challenges with your Telecommunications, Data and Unified Communications, and need some independent expert advice?

Your phone system whether it be cloud-based, fully hosted, or on premise is a critical piece of technology and communications infrastructure for any business big or small.

Looking at cutting business costs? Cutting costs on your Telecommunications services is a great start and something that should be completed by businesses of all sizes every 2-3 years.

Multi-Site Fibre Internet Connections in Australia are very common, for businesses that have multiple physical sites across Australia

In this article we describe what SIP Trunks and SIP Channels are and its relevance to your organization.

In this article we describe some of the key reasons Dark Fiber may be useful for larger Australian enterprises and public sector organisations.

The 2020/2021 telecommunications embargo period runs from the 14th of December 2020 through to the 7th of January, 2021.

5G or Fifth Generation, is the next-generation of mobile data technology and is the next stage of mobile networks after 4G. 5G will deliver fast data speeds, more reliable connections, and increased ‘inter-connectedness’.

Starting from the 30th September 2019, The Integrated Services Digital Network or ISDN Network which runs over the old copper phone line network will slowly start to be decommissioned.

If you are not familiar with SD-WAN technology which stands for Software-Defined Wide Area Network (WAN), it is the application of software based or Software Defined Networking technologies to connect …

The team at TelcoBroker have over 10 years of experience when it comes to delivering Telecommunications Services and the support of a broad range of telco related products and services.

Every month, your company receives a complex invoice for Fixed Lines, Mobile Phone services and Data on which there are charges for numerous line items.

Ensuring your telecommunications infrastructure and services, whether it be your fixed lines, VoIP, Internet, or mobile fleet are working optimally is crucial for the ongoing operation of any business regardless of its size, number of staff or industry vertical.

The recent release of Fiber to the Building (FTTB) is another key turning point for the National Broadband Network.

In 2012-13 consumer complaints to Australia’s Telecommunications Industry Ombudsman (TIO) have fallen to a five-year low, according an annual report released by the TIO.

International roaming has been an area of heated debate for years, taking your phone overseas and using it as you would normally, places you in one of two categories, either you are mega rich and/or don’t care about the charges, or you have no idea what you are getting yourself into, and will be getting a nice case of bill shock on your return back home.