Articles

The team at Telco Broker regularly publish articles around the latest telco industry news and developments, innovations in technology and provide helpful guides and information to help you better manage your telecommunications needs and services.

What is “Bill Shock” and 5 Ways Your Business Can Avoid It!

What is “Bill Shock” and 5 Ways Your Business Can Avoid It!

Reliable telecommunications and connectivity are non-negotiables when it comes to maintaining smooth operations, staying connected with clients, and ensuring efficient communication within teams. However, as businesses rely more heavily on mobile data, international calls, and other telco services, there is an increasing risk of encountering a costly and disruptive phenomenon known as “bill shock”.

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Contact Centre Tech Trends You Should Know About

Contact Centre Tech Trends You Should Know About

Fostering strong customer relationships is essential for driving sales and retaining high-value clients in today’s business landscape. Seamless communication across various channels is crucial to ensuring customer satisfaction, and contact centres play a pivotal role in delivering exceptional customer experience. Keeping up with the latest technology trends in this field is vital to staying relevant and competitive.

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How AI can Boost Your Help Desk Productivity

How AI can Boost Your Help Desk Productivity

Like it or not AI is here, and businesses are increasingly turning to it to streamline their operations and enhance their productivity. One area where AI has had a significant impact is in help desk operations. By leveraging AI tools, companies can revolutionise their help desk services, leading to increased efficiency, improved customer satisfaction, and reduced operational costs.

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PCI Compliant Call Recording

PCI Compliant Call Recording

PCI (Payment Card Industry) compliant call recording refers to the practice of recording and storing telephone conversations in a manner that aligns with the security standards and requirements set forth by the Payment Card Industry Data Security Standard (PCI DSS).

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Need a Tech Fund or Technology Fund?

Need a Tech Fund or Technology Fund?

A technology fund, also known as a tech fund or technology fund, in the context of telecommunications agreements, refers to a specific allocation of funds set aside by a telecommunications provider or vendor to support and enable the implementation of technology-related solutions and upgrades for a business or organization.

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What is MDM?

What is MDM?

MDM stands for Mobile Device Management. It refers to a set of tools, technologies, and processes used to manage, secure, and monitor mobile devices, such as smartphones, tablets, and laptops, within an organization.

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Looking for an Alternative to MPLS?

Looking for an Alternative to MPLS?

Does your business utilise an MPLS network? Are you looking for a suitable alternative which can potentially cut down on costs but still have a network that is secure, flexible, with strong uptime and resilience, maintain Quality of Service (QOS) and ideally able to be self-managed? With the advent of SD-WAN technology, all of this could be a reality.

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International Roaming Changes Forever

International Roaming Changes Forever

International roaming has been an area of heated debate for years, taking your phone overseas and using it as you would normally, places you in one of two categories, either you are mega rich and/or don’t care about the charges, or you have no idea what you are getting yourself into, and will be getting a nice case of bill shock on your return back home.

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