Articles
The team at Telco Broker regularly publish articles around the latest telco industry news and developments, innovations in technology and provide helpful guides and information to help you better manage your telecommunications needs and services.
What is “Bill Shock” and 5 Ways Your Business Can Avoid It!
Reliable telecommunications and connectivity are non-negotiables when it comes to maintaining smooth operations, staying connected with clients, and ensuring efficient communication within teams. However, as businesses rely more heavily on mobile data, international calls, and other telco services, there is an increasing risk of encountering a costly and disruptive phenomenon known as “bill shock”.
Contact Centre Tech Trends You Should Know About
Fostering strong customer relationships is essential for driving sales and retaining high-value clients in today’s business landscape. Seamless communication across various channels is crucial to ensuring customer satisfaction, and contact centres play a pivotal role in delivering exceptional customer experience. Keeping up with the latest technology trends in this field is vital to staying relevant and competitive.
What is Telecommunications Expense Management (TEM) and How Can it Benefit Your Businesses
The effective management of your telecommunications resources is more important than ever. Telecommunications Expense Management (TEM) is a comprehensive approach to managing, monitoring, and controlling the costs associated with your business’s telecommunications services.
How AI can Boost Your Help Desk Productivity
Like it or not AI is here, and businesses are increasingly turning to it to streamline their operations and enhance their productivity. One area where AI has had a significant impact is in help desk operations. By leveraging AI tools, companies can revolutionise their help desk services, leading to increased efficiency, improved customer satisfaction, and reduced operational costs.
Mitel MiVoice Phone System End Of Life
With the announcement that the Mitel MiVoice Phone System is approaching its end of life (EOL), it’s a good time to start preparing for the future to understand what your options are.
The Biggest Tech Stories of 2023
As we look back at the year that was, here’s our top picks of the biggest technological developments of 2023.
Do You Want To Save Money On Your Business Mobile Plans?
Looking to maximise savings on your business mobile plans? Telco Broker will provide you a free quote with the best deal and service for your business.
Are Business WiFi issues affecting performance & productivity?
Unhappy with your current Business WiFi and internet provider? Telco Broker will provide you a free quote and find you the best deal and service for your business.
Are you unhappy with your current hosted phone system provider?
Unhappy with your current hosted phone provider? Telco Broker will provide you a free quote and find you the best deal and service for your business.
Do You Need To Upgrade Your Business Internet?
Looking to upgrade your business internet? Telco Broker can provide you a free consultation and find you the best deal and service for your business.
Solving Your Business Wi-Fi Issues for Better Performance and Productivity
Wi-Fi connection stands as a cornerstone of daily operations. The luxury of wireless internet access offers employees the flexibility to work from various locations within the office space, maintaining productivity without the restraint of wires.
Benefits of Investing in Faster, Better and More Expensive Internet Access Services When Running a Business
In today’s digital age, where almost every aspect of business operations relies on internet connectivity, investing in high-quality internet services is not just a luxury but a necessity for maintaining efficiency, fostering growth, and staying competitive.
Why a User Friendly and Intuitive UCaaS / Phone System Makes Sense
Unified Communications as a Service (UCaaS) integrates multiple communication and collaboration tools into a single platform.
Are Contact Centres Expensive Nowadays and Are They Suitable for Small and Medium Size Business in Australia?
Contact centres, which facilitate interactions between businesses and their customers, have undergone significant transformations due to technological advancements. Whether they are expensive or suitable for small and medium-sized businesses (SMBs) in Australia depends on various factors.
How Does a Telco Broker Help a Large Business Review Multi Site Fibre Internet Access Networks?
A Telco Broker plays a pivotal role in assisting large businesses, especially those with multi-site operations, in reviewing and optimizing their fibre internet access networks.
Complexities Around Changing Telecommunications Providers and How a Telco Broker Can Assist
Changing telecommunications providers can be a complex process, riddled with numerous challenges.
What are Some Pros and Cons When Considering Microsoft Teams Calling as a Phone System Solution for Your Business?
Microsoft Teams calling, an integral part of Microsoft’s collaboration suite, offers phone system capabilities that enable calls through Teams.
How Can AI Help Improve Contact Centre and Phone Systems of the Future?
Artificial Intelligence (AI) holds transformative potential for contact centres and phone systems.
Does a Business Even Need a Physical Handset as a Part of Their Phone System and Contact Centre?
The question of whether a business requires a physical handset in their phone system and contact centre has become increasingly relevant with the advent of modern communication technologies.
Top Reasons Why a Business Engages a Telecommunications Consultant
Engaging a Telecommunications Consultant can be instrumental for businesses aiming to optimize their communication infrastructure.
Benefits of a Managed Phone System
Managed Phone System as a Service (often denoted as managed PBX or hosted PBX) provides businesses with a cloud-based telephony solution where the provider manages the maintenance, updates, and infrastructure.
Why Using a Telco Broker Makes So Much More Sense When Going to Market to Review Your Telecommunications Services
Using a telco broker can be a game-changer when reviewing and deciding on telecommunications services.
What are Some Industries that Would Benefit from a Mobile App Softphone as a Part of their Business Phone System
A mobile app softphone can significantly benefit various industries by offering a flexible and seamless communication solution that isn’t bound by physical location.
Pros and Cons for NBN vs Fibre Internet Connections
The National Broadband Network (NBN) is Australia’s wholesale, open-access data network project, which includes a variety of technology types, one of which is fibre.
Common Problems that Australian Businesses Experience with Their Phone Systems and Telco Providers
Australian businesses, much like businesses globally, often face challenges with their phone systems and telecommunications providers.
Improving WiFi Experience Using Remotely Managed Access Points
Remotely managed access points (often referred to as cloud-managed access points) represent a significant shift in how businesses and institutions deploy and manage Wi-Fi networks.
AI and the Enhancement of Cloud-based Phone Systems in Australia
In telecommunications, the introduction of cloud-based phone systems marked a significant leap forward. The system, which leverages the internet to make calls instead of traditional phone lines, has offered businesses unparalleled flexibility and scalability.
Phone Systems for NDIS Providers in Australia
The National Disability Insurance Scheme (NDIS) in Australia aims to support individuals with disabilities, and for NDIS providers, efficient communication is paramount.
The Power of a Cloud-Based Contact Centre (CCaaS)
With the evolution of cloud technology, businesses now have access to feature-rich, cloud-based contact centres, designed to elevate these experiences, improve sales, and unearth critical insights.
Delivering Reliable and Intuitive UCaaS Solutions to the Australian Customer
Unified Communications as a Service (UCaaS) is at the forefront of seamlessly integrating various communication tools and services into one unified solution.
Advantages of Hosted Phone Systems for Australian Businesses
In Australia, the business communication landscape is being reshaped by the dominance of hosted phone systems, such as Hosted PBX (also called Cloud PBX, VoIP cloud phone system etc).
Advanced Cloud Communications Technology in the Australian Business Landscape
The forefront of this evolution is cloud communications technology. By moving away from traditional telecommunication systems and embracing the power of the cloud, Australian businesses are experiencing growth, flexibility, and innovation.
PCI Compliant Call Recording
PCI (Payment Card Industry) compliant call recording refers to the practice of recording and storing telephone conversations in a manner that aligns with the security standards and requirements set forth by the Payment Card Industry Data Security Standard (PCI DSS).
Need a Tech Fund or Technology Fund?
A technology fund, also known as a tech fund or technology fund, in the context of telecommunications agreements, refers to a specific allocation of funds set aside by a telecommunications provider or vendor to support and enable the implementation of technology-related solutions and upgrades for a business or organization.
Your Trusted Source for a Wide Range of Telecom Products, Services, Providers, and Brands
In the ever-evolving world of telecommunications, having access to a diverse range of products, services, and reputable brands is essential for businesses aiming to stay competitive and meet their unique communication needs.
What is MDM?
MDM stands for Mobile Device Management. It refers to a set of tools, technologies, and processes used to manage, secure, and monitor mobile devices, such as smartphones, tablets, and laptops, within an organization.
Hassle-Free Mobile Provider Switch: Escape the Frustrations of Dealing with Major Carriers in Australia
When it comes to mobile providers, many businesses in Australia have grown frustrated with the limitations and drawbacks of dealing with large major carriers (3 main mobile network carriers).
Are You Looking for a Local Telecom Provider in Sydney?
When it comes to managing your business’s telecommunications services, finding the right solutions can be a challenging task.
Do You Want to Deploy Omnichannel Communication for your Contact Centre Staff?
Are you tired of dealing with multiple communication channels, but not having a single, consolidated view of customer interactions?
Does Your Business Want to Deploy Click to Dial Technology and Don’t Know How?
Are you looking to optimise your business telecommunications and data networks?
Customer Experience in Contact Centers
In a Contact Center (CC), Customer Experience (CX) pertains to the overall impression a customer has of their interactions with a company or brand, particularly during their interactions with customer service representatives.
Telecommunications Referral Partner Program
Telco Broker offer one of the best and most flexible Referral Programs in Australia for Telecommunications and Internet services.
Ten VoIP Trends to Be Aware of When Choosing Your Telco Provider
Are you in the process of reviewing business phone system quotes from various telecommunications providers? Perfect. Here are some of the top ten Voice Over IP (VoIP) trends to consider before choosing the ideal phone system for your business.
Do you need help with Business Telecommunications?
At TelcoBroker we specialise in helping Australian Businesses with Business Telecommunications services! We understand that there is no one size fits all approach to the communications requirements for a business, therefore it is unrealistic to be able to source all of your services from one vendor.
Skype for Business Is Shutting Down – What are the Alternatives?
If you aren’t aware, Microsoft will be shutting down the Skype for Business platform as of the 31st July, 2021. Microsoft recommends that you transition over to Microsoft Teams.
Does your business need Telecommunications Advice?
At TelcoBroker giving Telecommunications Advice and recommendations on Telco Services and vendors are a core part of our business. We work with businesses of all sizes to understand their Telecommunications and Communications needs, and then structure our consulting services based on your requirements.
Does your business need help with Telecommunications Problems?
Is your business having Telecommunications problems and don’t have the resources internally to find a resolution? The team at TelcoBroker specialise in helping Australian businesses solve a range of Telecommunications related issues whether they be technical, commercial or financial.
Looking for an Alternative to MPLS?
Does your business utilise an MPLS network? Are you looking for a suitable alternative which can potentially cut down on costs but still have a network that is secure, flexible, with strong uptime and resilience, maintain Quality of Service (QOS) and ideally able to be self-managed? With the advent of SD-WAN technology, all of this could be a reality.
Does Your Business Have a Telecommunications Strategy?
Does your business have a telecommunications strategy in place? Are you having challenges with your Telecommunications, Data and Unified Communications, and need some independent expert advice?
Need Options for Phone System CRM and Application Integrations?
Your phone system whether it be cloud-based, fully hosted, or on premise is a critical piece of technology and communications infrastructure for any business big or small.
Need To Cut Costs On Telecommunications?
Looking at cutting business costs? Cutting costs on your Telecommunications services is a great start and something that should be completed by businesses of all sizes every 2-3 years.
Need Help with Multi-Site Fibre Internet Connections?
Multi-Site Fibre Internet Connections in Australia are very common, for businesses that have multiple physical sites across Australia
What Are SIP Trunks and SIP Channels?
In this article we describe what SIP Trunks and SIP Channels are and its relevance to your organization.
8 Reasons to Consider Using Dark Fiber in Australia
In this article we describe some of the key reasons Dark Fiber may be useful for larger Australian enterprises and public sector organisations.
Telecommunications Embargo 2020-2021
The 2020/2021 telecommunications embargo period runs from the 14th of December 2020 through to the 7th of January, 2021.
5G mobile Network launched in Australia
5G or Fifth Generation, is the next-generation of mobile data technology and is the next stage of mobile networks after 4G. 5G will deliver fast data speeds, more reliable connections, and increased ‘inter-connectedness’.
Shutdown of ISDN Network and Phone System Options
Starting from the 30th September 2019, The Integrated Services Digital Network or ISDN Network which runs over the old copper phone line network will slowly start to be decommissioned.
What are the Top 10 Benefits of SD-WAN?
If you are not familiar with SD-WAN technology which stands for Software-Defined Wide Area Network (WAN), it is the application of software based or Software Defined Networking technologies to connect …
Need help with your Telecommunications Services?
The team at TelcoBroker have over 10 years of experience when it comes to delivering Telecommunications Services and the support of a broad range of telco related products and services.
How can a Telecommunications Audit help your business?
Every month, your company receives a complex invoice for Fixed Lines, Mobile Phone services and Data on which there are charges for numerous line items.
10 Reasons Why You Should Consider a Telecommunications Broker
Ensuring your telecommunications infrastructure and services, whether it be your fixed lines, VoIP, Internet, or mobile fleet are working optimally is crucial for the ongoing operation of any business regardless of its size, number of staff or industry vertical.
NBN Corp releases Fiber to the Building technology
The recent release of Fiber to the Building (FTTB) is another key turning point for the National Broadband Network.
Complaints About Australian Telecommunications Services Falls to 5-Year Low
In 2012-13 consumer complaints to Australia’s Telecommunications Industry Ombudsman (TIO) have fallen to a five-year low, according an annual report released by the TIO.
International Roaming Changes Forever
International roaming has been an area of heated debate for years, taking your phone overseas and using it as you would normally, places you in one of two categories, either you are mega rich and/or don’t care about the charges, or you have no idea what you are getting yourself into, and will be getting a nice case of bill shock on your return back home.