Overview
An engineering and testing company with three locations in Sydney, Brisbane, and Melbourne was facing several challenges with its current telecommunications setup. With 40 staff members, 32 mobile devices, and an outdated NEC phone system, the company required a more efficient and cost-effective telecom solution.
The client sought a local vendor with reliable support, faster internet speeds, unlimited data, and improved mobile pricing. They also needed a provider with strong rural coverage and support for frequent iPhone 4 speaker issues.
Problems and Requirements
The client faced the following key issues:
Vendor Support and Cost Efficiency: The company’s telco costs were high, and support from their current provider was insufficient. They required a vendor with better service, particularly for regional coverage.
Slow Internet Speeds and Data Limitations: The company’s existing internet service was sluggish and lacked unlimited data, impacting productivity.
Outdated Equipment and Frequent Device Failures: The outdated NEC phone system and frequent speaker failures on their iPhone devices disrupted communication and productivity.
Solutions and Recommendations
After a thorough assessment, Telco Broker recommended a tailored set of solutions to address the client’s needs effectively.
Mobile Services
We proposed a more competitive mobile solution, including improved pricing and a technology fund to facilitate the acquisition of newer Android devices. Our team also assisted in negotiations with the incumbent provider, securing tech funds to aid in device upgrades and support for enhanced mobile service.
Fixed-Line Services
For their fixed lines, we recommended an alternative provider that offered a 50% reduction in their existing fixed-line costs. This solution helped reduce overall expenses while maintaining quality and service.
Internet and Network Infrastructure
To resolve the slow internet issue and build a scalable data foundation, we suggested a multi-site network infrastructure:
ADSL for Enhanced Coverage: ADSL was implemented across all three locations to ensure consistent service.
MPLS Network with 10Mb/10Mb Links: An MPLS network was introduced with symmetrical 10Mb/10Mb links across the sites, creating a robust data foundation capable of supporting future cloud services. The improved bandwidth and data speeds provided the foundation necessary for next-gen communication tools.
This upgrade enabled the company to replace their outdated NEC phone system with a new hosted PBX service. In addition to this, new handsets with advanced features further optimised their communications efficiency.
Outcomes
The proposed solutions delivered the following benefits to the client:
Enhanced Cost Efficiency: The cost savings achieved on both mobile and fixed-line services allowed the company to allocate resources more strategically while still benefiting from reliable telecommunications support.
Upgraded Communication Infrastructure: The new hosted PBX service, along with feature-rich handsets, greatly enhanced their communication capabilities across all locations.
Increased Internet Speeds and Unlimited Data: With faster internet speeds and unlimited data, the client experienced improved productivity and support for data-intensive applications.
Future-Proofed Network: The MPLS network not only supported current needs but also provided a strong foundation for future cloud adoption and scalable growth.
Summary
By implementing these cost-effective and support-focused solutions, the engineering and testing company successfully addressed its telecommunications challenges. Upgraded their internet speeds, got more competitive mobile pricing, and a new hosted PBX system that transformed their communication capabilities.
This optimised setup not only enhanced their current operations but positioned them for future growth and innovation in a digitally driven market.