To address these challenges, the hotel and tourism company engaged Telco Broker to complete a review on their Telecommunications and IT solutions, complete a review of all their Telecommunications services and identify several areas for improvement. Upon completion of our review, we implemented the following solutions:

1. Telecommunications review:
   Telco Broker conducted an initial high level telecommunications review in consultation with management and operations, to identify areas for improvement where the technology was not performing as required, whilst costs savings were not the main driver of this review we identified a number of opportunities to save money. The goal was to replace an old ISDN based on premise phone system that did not work well, the phone system did not have any support and was mostly useless for both staff and guests.
2. Elimination of unnecessary services:
   Telco Broker conducted a thorough bill review and audit, we identified a number of services that were no longer being used and were excluded from our quotes. Approximately 8-10% of their current spend was eliminated, which resulted in initial significant savings.
3. Introduction of best solutions and providers:
   Telco Broker completed a technology review, we identified the best NBN and fibre internet connections available at each site, along with 4G Failover for redundancy purposes. We suggested 3 phone system solutions which enabled staff to be able to receive calls whilst in the office and when moving around the hotel, we also designed up a Wifi network, with corporate and guest access, which took into consideration each of installation as there were access issues. We presented a number of options and providers for the company’s phone system, internet access, wifi management, and mobility, leading to improved efficiencies and lower costs.
   
   Phone System Upgrade
   We installed a feature rich, cloud based phone system, that is easy to administer and support, and offers scalability, simplicity, and complex call logic to improve overall customer and staff experience, the phone system was setup based on hotel requirements. Besides office handsets, we also replaced all old analogue handsets in the rooms (many not working) with new handsets which now run via an ethernet connections, on a very fast internet connection, and have easy web admin platforms to monitor handset status, calls reports, call management, analytics etc.

   Customer is now enjoying the benefits of a cost effective, highly available, well supported, quality communications system, for their internal and external calls and communications.

   Internet and WiFi Upgrade
   

   Some of the hotels were using old, expensive, unsupported, slow and unstable fixed point wireless connections, the connectivity was slow in the office for their day to day operations, cloud based software, booking and payment systems, and also offered no Wi-Fi access to the guests or very limited, slow and unusable for some rooms, we deployed a fast, reliable and stable 1000/1000 MB dedicated fibre connection with 1:1 contention ratio with very high uptime (over 99.9%), this was coupled with a fast 5G sim with unlimited usage as a mobile network back up (should the fibre connection ever have any issues or downtime), giving the customer and guests almost 100% internet access availability.

   to improve the wifi experience, we installed an adequate number of access points across a number of rooms and common areas, producing a high performing wifi network, high speed internet access, increased wifi coverage and convenience for all the guest and staff of the hotel.
4. Improved clarity and visibility on services and pricing:
   The company now has a better understanding of their current services, how much they are spending on each service and simplified billing.
5. Consolidation of providers:
   Telco Broker helped the company consolidate their Telco and IT providers from 4 vendors down to 2. Leading to increased consistency, simplified management and better support.
6. One-stop-shop support:
   The provider provided a simple and effective one-stop-shop to manage future telecommunications and IT projects.