An ASX listed hotel and tourism company with 19 hotels under management and growing. They were experiencing poor support from external telecommunications (telco) and IT partners, poor visibility on current services and spends, and a number of unnecessary services that they were paying for. The company also had outdated technology, had not negotiated pricing in a long time, and had a number of providers that needed to be consolidated. As the company continues to grow, they need a one-stop-shop to manage their phone system, internet services and their WIFI network, they also wanted a single company to manage future technology projects.
The hotel and tourism company was facing several problems related to their telecommunications and IT services, including:
To address these challenges, the hotel and tourism company engaged Telco Broker to complete a review on their Telecommunications and IT solutions, complete a review of all their Telecommunications services and identify several areas for improvement. Upon completion of our review, we implemented the following solutions:
Customer is now enjoying the benefits of a cost effective, highly available, well supported, quality communications system, for their internal and external calls and communications.
Internet and WiFi Upgrade
Based on the outcomes of this project, we recommended that the hotel and tourism company continue to work with Telco Broker to monitor and optimise their Telecommunications and IT solutions over time. As technology changes over time and other vendors roll out internet services around their hotels, we will do regular reviews to ensure they are getting the best ROI on their technology spend.
Rather then receiving negative feedback from staff and guests regarding their connectivity and internet access availability, which hurt the hotels reputation, operations and ultimately profitability, guests can now all enjoy a super fast and highly available WIFI network environment and easy to use office and guest room phone system.