At Telco Broker, we understand the importance of omnichannel communication, which is why we work with leading Australian and global vendors to provide our clients with the best possible solutions. Our vendor-independent and supplier-agnostic approach ensures that we recommend only the solutions that are in the best interests of our clients. With our help, you can enjoy all the benefits of omnichannel communication without any of the hassle.

Benefits of Omnichannel Communication

Omnichannel communication has many benefits, such as:

– Providing a single, consolidated view of customer interactions across all channels, including phone, email, chat, social media, and more.

– Improving customer experience by enabling agents to respond more quickly and effectively to customer inquiries.

– Reducing wait times and increasing first-call resolution rates.

– Improving agent productivity and efficiency by allowing them to handle multiple interactions simultaneously.

– Increasing customer loyalty and retention rates by providing a seamless, personalised experience across all channels.

According to a recent survey, businesses that implement omnichannel communication see a 91% higher year-over-year increase in customer retention rates compared to those that don’t.

Typical Problems our customers report with omnichannel communication

While omnichannel communication offers many benefits, some customers may experience the following problems:

– Lack of integration between different communication channels, resulting in a fragmented view of customer interactions.

– Difficulty managing multiple communication channels simultaneously, leading to longer wait times and decreased productivity.

– Inconsistent customer experience across different channels, leading to customer frustration and decreased loyalty.

At Telco Broker, we can help you overcome these problems by providing you with a tailored omnichannel communication solution that is customised to your unique business needs. Our team of experts will work with you to identify your requirements and recommend a solution that meets your specific needs.

Why engage Telco Broker to assist you with Omnichannel communication?

Engaging Telco Broker to assist you with your omnichannel communication needs has many benefits, including:

– Access to a range of leading Australian and global vendors who specialise in telecommunications, internet, contact centre technology, and more.

– Customised solutions tailored to your unique business needs, ensuring that you get the most out of your investment.

– Vendor-independent and supplier-agnostic approach, ensuring that we recommend only the solutions that are in the best interests of our clients.

– Complimentary initial consultation to help you understand your options and make an informed decision.

According to a recent survey, 68% of Australian businesses are using omnichannel communication to improve their customer experience. With our help, you can join the ranks of these businesses and take advantage of all the benefits that omnichannel communication has to offer.

Integrating Omnichannel communication with your CRM and Business Software

Omnichannel communication can be integrated with a variety of CRMs and business software, including Hubspot, Salesforce, G Suite, Microsoft Teams, Office 365, Zendesk, Cirqlive, Docebo, Google, Prezi, Slack, AWeber, Oracle Eloqua, Marketo, ActiveDemand, Automate, Calendly, Zoho, HipChat, redtail, Acuity, Vitalect, Clio, Curve Dental, VetPawer, CatapultEMS, Purple Cloud, RevenueWell, SolutionReach, Theta Lake, LeadsBridge, PlusThis, Unbounce, Webmecanik, Cvent,blueButler,Momentum, Procore, Zscaler, Cornerstone, Swell, LawGro, CallCabinet, MacPractice, CallerID, Spice CSM, Ungerboeck, Interprefy, Intellum, Litmos, Leadpages, Okta, ServiceNow, Zapier, ConnectWise

Telco Broker has helped hundreds of businesses throughout Australia. Locations include Sydney, Brisbane, Melbourne, Adelaide, Perth, Canberra, Hobart and Darwin. If you need assistance with Omnichannel communication, give the team at Telco Broker a call on 1300 978 073. The initial consultation is complimentary